Work Smarter Not Harder - The Service that Sells! Workbook for Foodservice

Work Smarter Not Harder: The Service that Sells! Workbook - Foodservice Version (view book excerpt)

This server workbook adaptation of the best-selling Service That Sells! book is a critical training tool for any full-service or family dining style restaurant. The foodservice version uses written activities and role-play exercises that customize the content to your specific operation. After completing this workbook, restaurant servers will know how to:

• Maximize sales opportunities to earn bigger tips.
• Use the “Four Ps” to improve product knowledge of the menu items served in your restaurant.
• Increase guest loyalty by mastering the Seven Steps of Service
• Excellence and other outstanding service techniques.
• Improve customer service by properly managing every restaurant’s 12 Customer Contact Points.
• Increase sales performance through such as using the Pencom Nod, sales props, descriptive adjectives, and many other proven techniques.

Teaching servers to Work Smarter, Not Harder means bigger tips for them, and improved profits for you! (Workbook, 48 pgs, minimum order of 10 required.) Be sure to check out related products below, and download our free completion certificate for this server-focused training program