Work Smarter-Not Harder - The Service That Sells! Workbook For Alcohol Beverage Service

Work Smarter Not Harder: The Service that Sells! Workbook - Alcohol Beverage Service Version (view book excerpt)

This server workbook adaptation of the best-selling Service That Sells! book is a critical element in any full-service restaurant or bar training program. The alcohol service version uses written activities and role-play exercises that customize the content to your specific operation. After completing this workbook, restaurant servers and bartenders will know how to:

• Maximize alcohol sales opportunities to earn bigger tips.
• Accurately describe your alcohol beverage menu through targeted product knowledge and enhanced product wisdom.
• Improve customer service and guest loyalty by providing “little something extras” and personalized service to guests
• Stay out of “the weeds” by implementing the proven O.A.P.A principles – Observe, Anticipate, Prioritize, Act.
• Increase sales performance through proven techniques such as using props, pinpoint dialogue, proper recommendations, a product parades.

Teaching servers to Work Smarter, Not Harder means bigger tips for them, and improved profits for you! (Workbook, 60 pgs, minimum order of 10 required.) Be sure to check out related products below, and download our free completion certificate for this server-focused training program.