Pencom International - Books

The Service That Sells! Book Bundle

Sun, 4 Apr 2010 13:33:00 GMT

The Service That Sells! Book Bundle
Buy Now: ~~$199.50~~ $169.00

Expose yourentire management team to the philosophy and culture ofService ThatSells! and Now That's Service That Sells! Ensure that themembers of your management team are all on the same page and saveover $30.00 off the retail price with this great package thatincludes:

5 Copies ofthe ServiceThat Sells! book
5 Copies ofthe NowThat's Service That Sells! book

You wouldnormally have to buy 50 copies to get a price this low! (Quantity limited to two packages per customer.)

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Workplace English Kit

Sat, 26 Dec 2009 13:31:00 GMT

Workplace English Kit
Buy Now: $219.00

Workplace English for the HospitalityIndustry

Viewsamples: Facilitator Guide | Learner Skillbook | Flashcards

Specifically designed with the hospitality industry in mind,this program:

Isdesigned to be implemented and led by non-Spanish-speaking trainersor managers.
Can becompleted in about three months with two forty-five minute sessionsper week.
Helpsyour Spanish-speaking employees reach their true personal andprofessional potential.
Enhancesperformance within your operation.
Includesboth English for the workplace and life skills English for youremployees to use in their daily lives.
Allowslearners to use their newly acquired English skillsimmediately.

Each kitincludes one facilitator's guide, five learner skillbooks, twoinstructional audio CDs, one deck of 83 flash cards and onequick reference poster. For package of five replacementskillbooks see PUB-701. Be sure to check out a freedownloadable completion certificate for the WorkplaceEnglish program.

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Workplace English Skillbooks

Sat, 26 Dec 2009 13:03:00 GMT

Workplace English Skillbooks
Buy Now: $19.95

View excerpts from the Skillbook.

Replacement learner skillbooks for the Workplace Englishfor the Hospitality Industry package. Minimum order of 5skillbooks. See PKG-105 below for details on the completepackage.

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The Management Skills Package

Sun, 20 Dec 2009 12:36:00 GMT

The Management Skills Package
Buy Now: ~~$171.50~~ $129.00

Elevate your management skills for running your operation, hiringand managing your staff and build your bottom line with thispackage. Package includes the Service That Sells! book,the Now That's Service That Sells! book, the Slam DunkMarketing book, the Get A Life/No Train-No Gain!/Staff Up! andLeadership Now manager's handbooks and three of the 52 WaysBook Series including Playing Games At Work, All For Oneand Turn The Tables On Turnover. Read a book a week andwatch your business thrive and your workload get smoother!

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Slam Dunk Marketing: From Rim Shots to Results

Sun, 22 Nov 2009 16:10:00 GMT

Slam Dunk Marketing: From Rim Shots to Results
Buy Now: $19.95

From Rim Shots to Results with Slam DunkMarketing (view book excerpt)

A half-inch, the width of the rim on a basketball hoop, isall that often stands between a player’s shot going in for pointsor coming up empty off the rim. The narrowest of margins can alsodetermine the success or failure of your marketing efforts, nomatter what kind of business you’re in.

In Slam Dunk Marketing, co-authors Phil “Zoom” Roberts andChristopher O’Donnell weave a compelling story about Dean, ownerand operator of the Red River Grill, who learns the hard way howtaking care of the details can mean all the difference ingenerating customer traffic and building repeatbusiness.

Dean’s story will teach you how to:

Incorporate short-term and long-term objectives into yourmarketing strategy.
Build guest loyalty and maximize profits with your existingcustomers.
Implement effective personal marketing to build your clientbase.
Plan your promotions effectively to maximizeROI.
Accurately project marketing revenues.
Train and motivate your staff to execute marketing effortssuccessfully.
Create walking, talking billboards for yourrestaurant.
Maintain profitable momentum from your effective marketingefforts.

Funny, insightful and true to life, Slam Dunk Marketingconveys proven techniques to get profi table results withoutbreaking the bank. It’s a “must-read” addition to your businesslibrary. Slam Dunk your way to economical marketing success andlimitless customer satisfaction! (book, 184 pages)

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Work Smarter-Not Harder - The Service That Sells! Workbok For Alcohol Beverage Service

Sun, 22 Nov 2009 14:26:00 GMT

Work Smarter-Not Harder - The Service That Sells! Workbok For Alcohol Beverage Service
Buy Now: $7.95

Work Smarter Not Harder: The Service that Sells! Workbook -Alcohol Beverage Service Version (view book excerpt)

This server workbook adaptation of the best-sellingService ThatSells! book is a critical element in any full-servicerestaurant or bar training program. The alcohol service versionuses written activities and role-play exercises that customize thecontent to your specific operation. After completing this workbook,restaurant servers and bartenders will know how to:

Maximize alcohol sales opportunities to earn biggertips.
Accurately describe your alcohol beverage menu throughtargeted product knowledge and enhanced product wisdom.
Improve customer service and guest loyalty by providing“little something extras” and personalized service toguests
Stay out of “the weeds” by implementing the proven O.A.P.Aprinciples – Observe, Anticipate, Prioritize, Act.
Increase sales performance through proven techniques suchas using props, pinpoint dialogue, proper recommendations, aproduct parades.

Teaching servers to Work Smarter, Not Harder means biggertips for them, and improved profits for you! (Workbook, 60 pgs,minimum order of 10 required.) Be sure to check out relatedproducts below, and download our freecompletion certificate for this server-focused trainingprogram.

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Work Smarter Not Harder - The Service that Sells! Workbook for Foodservice

Sun, 22 Nov 2009 14:22:00 GMT

Work Smarter Not Harder - The Service that Sells! Workbook for Foodservice
Buy Now: $7.95

Work Smarter Not Harder: The Service that Sells! Workbook -Foodservice Version (view book excerpt)

This server workbook adaptation of the best-sellingService ThatSells! book is a critical training tool for any full-serviceor family dining style restaurant. The foodservice version useswritten activities and role-play exercises that customize thecontent to your specific operation. After completing this workbook,restaurant servers will know how to:

Maximize sales opportunities to earn biggertips.
Use the “Four Ps” to improve product knowledge of the menuitems served in your restaurant.
Increase guest loyalty by mastering the Seven Steps ofService
Excellence and other outstanding servicetechniques.
Improve customer service by properly managing everyrestaurant’s 12 Customer Contact Points.
Increase sales performance through such as using the PencomNod, sales props, descriptive adjectives, and many other proventechniques.

Teaching servers to Work Smarter, Not Harder means biggertips for them, and improved profits for you! (Workbook, 48pgs, minimum order of 10 required.) Be sure to check out relatedproducts below, and download our freecompletion certificate for this server-focused trainingprogram

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Get A Life: Running Your Restaurant Without Running Out Of Time

Sun, 22 Nov 2009 14:12:00 GMT

Get A Life: Running Your Restaurant Without Running Out Of Time
Buy Now: $12.95

Get A Life: Running Your Restaurant Without Running OutOf Time
(view book excerpt)

Do you run your restaurant or does it run you? It's time toget a life--time to maximize the fun, excitement and rewards therestaurant business affords, while not forgetting the fun,excitement and rewards that your personal life should bringyou.

This restaurant management handbook is perfect for owners,operators and managers of any type of restaurant who are lookingto:

Delegate tasks effectively.
Streamline their operation by using meaningful jobdescriptions and setting clear expectations.
Groom star employees for future managementpositions.
Save time through establishing a realistic dailyroutine.
Develop solid systems.
Use the SMART system to develop goals and objectives:Specific, Measurable, Attainable, Results-oriented,Timely

Designed to be read, understood and actionable in less thanan hour, Real World Management Series handbooks provideto-the-point strategies to get the most out of your job as arestaurant owner, operator or manager.

Get a Life! (book, 64 pgs) Be sure to check out relatedproducts below.

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Leadership Now: Achieving Restaurant Management Excellence In 30 Days

Sun, 22 Nov 2009 14:03:00 GMT

Leadership Now: Achieving Restaurant Management Excellence In 30 Days
Buy Now: $12.95

Leadership Now: Achieving Restaurant ManagementExcellence In 30 Days (view book excerpt)

Whether you are new to restaurant management or a seasonedveteran, these concrete strategies from proven industry leaderswill help you cultivate and define the leader withinyou.

This restaurant management handbook is perfect for owners,operators and managers of any type of restaurant who needto:

Improve communication with staff.
Get better organized.
Effectively implement change.
Be a great counselor.
Build their teams.

Leadership Now! (book, 64 pgs) Be sure to check out relatedproducts below.

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No Train? No Gain!, Developing And Delivering A Training Program That Gets Results

Sun, 22 Nov 2009 13:38:00 GMT

No Train? No Gain!, Developing And Delivering A Training Program That Gets Results
Buy Now: $12.95

No Train? No Gain!, Developing And Delivering A TrainingProgram That Gets Results (view book excerpt)

No Train? No Gain! offers concrete analysis and executionstrategies to optimize an existing training program or create a newone. Thisrestaurant management handbook is perfect for owners, operators andmanagers of any type of restaurant who need to:

Learn techniques to integrate ongoing traininginto the development of your new hires and your existing staffmembers.
Measure the results to make sure you are getting a returnon your training investment.

NoTrain? No Gain! (book, 64 pgs) Be sure to check out relatedproducts below.

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