Service
That Sells! The Art of Profitable Hospitality
(view book excerpt)
Maximize your service and sales success and change the
financial future of your operation with Service That Sells!, the
best-selling book in foodservice history. This must-have restaurant
management book will show you how to:
-
Build repeat business through increased guest loyalty and
positive word-of-mouth advertising.
-
Deliver better service by focusing on the 12 points in the
Cycle of Service.
-
Increase check averages and profits by turning order-takers
into salespeople.
-
Create successful and profitable marketing
programs.
Improve staff morale through higher earnings, rewards programs and
teamwork incentives
The tips, tricks and techniques in Service That Sells! have
maximized the service and sales potential of restaurant operations
ranging from quick service to full service, business and industry
to family dining for decades.
Even foodservice manufacturers and suppliers have profited
from Service
That Sells! — either directly or by providing the book to
their operator clients to stimulate mutually beneficial sales gains
while taking care of No. 1 ... the guest!
Service That Sells! (book, 184 pgs). Be sure to check out
related products and packages below.
Average Rating: (From
6 Reviews):
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Great read!
From
Karim Kassam of
Surrey, British Columbia
on
1/6/2010.
I bought this book for my management teams and went through it chapter by chapter every week and created action plans for implementation. It is an easy read and gets everyone on the same page very quickly. Strongly recommended for casual dining environments.
Service That Sells
From
Darell Smith of
league city, Texas
on
1/6/2010.
This is a must have for any manager or owner who wants to drive sells in there restaurant. you need this book if you care about what you do for a living.
Money in your pocket!
From
J. Slowikowski of
Somewhere, New Hampshire
on
1/5/2010.
My manager recommended this book to me. I started using the tips inside before I even finished the book. I saw a difference in my wallet immediately! This book makes your job as a waiter/waitress easier and more profitable. It pays for itself in the first night. I recommend it to all our new hires.
A FIVE STARS TOOL
From
A. Kiriakopoulos of
Athens, Greece
on
1/4/2010.
This book it is exactly what it says it is. Easy tips that can help you to run your restaurant and improve the service you offer to your customers. It is more for the owner or the manager but it can be usefull to everybody who is working there even the barmen. I recomend it because of the easy language it uses and because it offers practical solutions to everyday problems.
Best server book
From
Crystal Dossman of
Nevada City, California
on
1/4/2010.
I love this book. Easy to read. Informative. A little funny. Every server and manager can benefit from reading. I reread all the time.
A MUST FOR ALL RESTAURANT MANAGERS!
From
George Georghiou of
Nicosia, Greece
on
1/2/2010.
Probably the best book ever written as far as running a restaurant goes. Very easy to read and fun.Worth its weight in gold, this is what companies pay consultants thousands of dollars for. Even after reading it several times, i still pick it up just to remind myself how simple it all is.
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